Internet solution for call centres.

Internet solution for call centres.

Activity Start Date 04.10.2017
Advantages and Innovations: The solution is based on computer-assisted telephone interviewing (CATI) which combines Internet telephony with survey system. Advantages of the solution: - The software is done in the format of Internet browser which takes no use of corporate telephony server; - Online operator’s work control is accessible which makes it easy to estimate work productivity without any other additional options; - Optimization of work with contractors (database creation of resultative surveys) with search and sort functions minimizes time for information processing.
Center name: РИЦ - Омская область
Center site: www.eic-omsk.ru
Copyright: Other (registered design, plant variety, etc)
Date of creation: 04.10.2017
Description of the offer: The Russian small innovative company has developed Internet solution for call centre, marketing and social research optimization. For these tasks require multifunctional solutions that could provide with both technical input and easy interface. There are few solutions of the same task on Russian market, so the solution offered by the Russian company has to be both multifunctional and easy to use to meet competition. Survey system, telephone exchange with auto dialing and access to any Internet telephony service provider are essentials of the solution. The software is done in the format of Internet browser, Web Real-Time Communication sound transmission. The product enables to do multiple tasks, including: - Operator’s work control means auto detection of falsified surveys; online wiretapping, and survey system with auto recalculation; - Work optimization with contractors which means total control on projects. All reports and records are available online. Creation of resultative surveys database; - Remote access for operator: operator gets all work statistics in personal account. Also, operator gets access to supervisor comments when checking up accounts. Rating system. A Russian company is interested in commercial agreement with technical assistance. The company offers deployment of its solution for companies rendering call centre services and marketing companies wishing to increase call centres performance and marketing/sociological researches quality respectively.
Market Keywords: 02007027 Other software services
Profile type: Technology offer
Restrict Dissemination to specific countries: Armenia / Austria / Belarus / Belgium / Czech Republic / France / Germany / Iceland / Ireland / Macedonia, The former Yugoslav Republic of / Moldova / Netherlands / Poland / Slovenia / Spain / Sweden / Switzerland / Ukraine / United Kingdom / USA
Status: Валидирован в EEN
Summary: A small Russian innovation company has developed Internet solution for call centres and marketing companies. The solution aims to increase call centres and marketing research efficiency. The Russian company offers its solution to call centres, marketing companies. Commercial agreement with technical engagement is sought.
Technological Keywords: 01003013 Information Technology/Informatics
Type and Role of Partner Sought: Type: companies offering call centre services (outsourcing ones included), marketing companies Field of activity: rendering of call centre services, marketing/sociological researches. Role: companies interested in the solution deployment to increase call centres performance and marketing/sociological researches quality.
Type of Partnership Required: Technical cooperation agreement

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